Returns & Exchanges
General
Review Full Returns and Refunds Policy
We welcome you to review the Flow Foundry Returns and Refunds Policy
How do I return something?
In the unlikely event that you are unhappy with your product please follow these instructions to return / receive a new product:
Upon delivery of your purchase you shall receive an email asking how did you like your order.
IF you have a defect upon receiving your item(s) please use the response option in this email within 14 days to report the issue.
If you do not receive this email please contact us at sales@flowfoundry.co with;
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it
- A photo highlighting the fault/damage
SEE OUR EVIDENCE GUIDE
What items are eligible for return or exchange?
Each Flow Foundry piece is made to order just for you. As such, we do not accept exchanges and/or returns for non-defective products.
Upon delivery of your purchase you shall receive an email asking how did you like your order.
IF you have a defect upon receiving your item(s) please use the response option in this email within 14 days to report the issue.
If you do not receive this email please contact us at sales@flowfoundry.co with a photo highlighting the fault/damage.
SEE OUR EVIDENCE GUIDE
No returns are accepted after 14 days of receipt of purchase.
We do not accept items that have noticeable wear or makeup stains.
Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed.
What items are excluded from returns or exchanges?
We do not refund or exchange for change of mind, shipping or stock delays or if the customer chooses the wrong garment size.
Items marked as final sale, gift cards, bespoke products, and gifts with purchase are also excluded from returns.
Please Note: Sizing measurements online are within +-1.5cm, anything outside of this is faulty. Payment of an order constitutes approval of the order.
What is the time frame for returns and exchanges?
The return window is 14 days, starting from the date the order is marked as delivered by the carrier.
Return shipping fees are the responsibility of Flow Foundry, and the return process begins once the received items are inspected.
Customer funds may be temporarily held to confirm the receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process.
What is the process for initiating a return or exchange?
In the unlikely event that you are unhappy with your product please follow these instructions to return / receive a new product:
Upon delivery of your purchase you shall receive an email asking how did you like your order.
IF you have a defect upon receiving your item(s) please use the response option in this email within 14 days to report the issue.
If you do not receive this email please contact us at sales@flowfoundry.co with;
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it
- A photo highlighting the fault/damage
SEE OUR EVIDENCE GUIDE
Return shipping fees are the responsibility of Flow Foundry, and the return process begins once the received items are inspected.
Customer funds may be temporarily held to confirm the receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process.
Are there any return or exchange fees?
Exchanges are not currently offered by Flow Foundry.
There are no fees for returning defective items.
Return shipping fees are the responsibility of Flow Foundry, and the return process begins once the received items are inspected.
Customer funds may be temporarily held to confirm the receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process.
Who is responsible for return shipping costs?
Flow Foundry will forward a return shipping label and pay Return shipping fees if an item arrives as defective.
How can I track the status of my return?
Flow Foundry will update you regularly via email throughout the returns process.
What should I do if I receive a damaged or incorrect item?
In the unlikely event that you are unhappy with your product please follow these instructions to return / receive a new product:
Upon delivery of your purchase you shall receive an email asking how you like your order.
Please use the response option in this email within 14 days to report the issue. If you do not receive this email please contact us at sales@flowfoundry.co with;
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it
- A photo highlighting the fault/damage
SEE OUR EVIDENCE GUIDE
Returns
How will I receive my refund?
All refunds will be processed back to the original payment methods used.
How long will it take to receive my refund?
Refunds may take up to 10 business days to reach your account.
What happens if I return an item that is not eligible for return?
Should you return an item that is not eligible for return, we will confirm with you whether you would like us to dispose of the item or pay for additional shipping to have the purchased item returned to you.
Do you offer store credit for returned items?
Store credit is an available option for returned items.
Should you select this option, Flow Foundry email you with instructions for how to utilise the credit stored against your account.
Exchanges
Will I be charged any additional fees for an exchange?
Exchanges are not currently offered by Flow Foundry.
How will I receive my exchanged item?
Exchanges are not currently offered by Flow Foundry.
Still have questions?
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